Position Summary

We are seeking a motivated and adaptable Software & Technical Support Engineer who thrives at the intersection of data analysis and equipment-level technical expertise. This hybrid role is ideal for a software-centric engineer who is experienced with coding for data analysis and troubleshooting software/hardware problems.  You must be eager to gain deep knowledge of our hardware equipment and motivated to observe machine behaviors.

The successful candidate will work across internal teams and customer-facing roles, supporting software-related projects, hardware systems, and analyzing technical issues. This position requires a strong foundation in data-driven troubleshooting, excellent communication skills, and a proactive approach to learning hardware systems critical to our toolset.

Salary Range: $110,000 - $140,000

Key Responsibilities

Software Analysis

• Analyze, test, and maintain software solutions to support internal and customer-facing applications
• Implement software enhancements, bug fixes, and upgrades across platforms
• Analyze and interpret equipment-level data for faults and to drive improvement and decision-making
• Perform parameter comparisons for tool matching
• Collaborate with internal teams (Product Engineering, Process Engineering, Field Support) to identify technical needs and implement solutions
• Develop technical documentation and user guides for software tools

Technical Support & Field Engineering

• Provide proactive and reactive technical support for SCREEN tools, including troubleshooting and root cause analysis of software and hardware interactions
• Learn and understand SCREEN hardware platforms (Main PC, VME, EEQA PC, Robot Controller, etc.)
• Support software upgrades, downgrades, and restorations in field environments
• Use structured problem-solving techniques (8D, 5-Why, Fishbone, KT) to resolve issues and drive lessons learned
• Interface with global teams, including Japan-based engineering and system experts
• Mentor and support Field Service Engineers (FSEs) on technical issues and software handling
• Prepare and present technical findings, lessons learned, and analysis summaries to stakeholders

Required Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, Electrical Engineering, or a related field
• 1+ years of hands-on software analysis & troubleshooting experience (internships included)
• Proficient in software debugging, data analysis, and scripting/programming languages such as Python data science libraries and Access VBA/SQL
• Strong analytical thinking and problem-solving ability
• Excellent written and verbal communication skills
• Willingness to learn and understand complex hardware systems
• Comfortable working in cleanroom environments, involving direct equipment interaction
• Ability to travel up to 20-40% as needed

Desired Skills & Experience

• Knowledge of industrial equipment or semiconductor tools
• Basic understanding of control systems, robotics, or embedded platforms
• Hands-on experience supporting or troubleshooting technical systems
• Experience with structured problem-solving (8D, Fishbone, etc.)
• Japanese language skills a plus
• Previous experience supporting or working alongside Field Service or Customer Engineering teams

Working Conditions

• Exposure to cleanroom, lab, or customer site environments
• May require use of personal protective equipment (PPE)
• Lifting or handling components up to 35 lbs. occasionally
• Must be comfortable with domestic and occasional international travel